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Universal store - delivery question

 
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Lesha Ogonkov
Warming Up The Scene


Joined: 12 Nov 2008
Posts: 201
Location: Moscow, Russia

PostPosted: Tue Nov 08, 2011 7:43 am    Post subject: Universal store - delivery question Reply with quote

I have tired contact Universal support, but have no luck either. Sad

Can i (pre-)order items to Russia? I can add register and add Russian address in Universal store, BUT, in terms:
Quote:
3. TERRITORIAL RESTRICTIONS

...

No orders for the delivery or supply of a Product will be accepted from anyone who is not a resident in the above list of countries and orders will not be shipped to countries other than the ones listed.
Russia isn't listed here Confused

BUT i have already place order, and Universal write off money from my PayPal Shocked

So, did i got my (pre-)order? Or they will return money after sales start? Evil or Very Mad
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Zapatoo_the_Tiger
Site Admin


Joined: 12 May 2003
Posts: 60848
Location: Surrey (KT16)

PostPosted: Tue Nov 08, 2011 8:21 am    Post subject: Reply with quote

Hi Lesha,

I really don't know - odd thet Russia isn't listed, but the money can be taken (maybe that's how the "system" works Shocked)

I can only suggest you contact them via a link on the page below

http://store.universal-music.co.uk/restofworld/customer-services/contact-us/page/contact/

You should at least gey an answer.

I hope that helps.
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Lesha Ogonkov
Warming Up The Scene


Joined: 12 Nov 2008
Posts: 201
Location: Moscow, Russia

PostPosted: Fri Nov 11, 2011 8:42 pm    Post subject: Reply with quote

Universal support tell me dat
Quote:
we are unable to deliver our products to Russia due to us not having an approved delivery partner within the area.

I have no idea what this mean, since Russian post are part of international EMS system (Parcel Force in UK), and works very nice most of time for me.

Can't say how angry i'm Evil or Very Mad I wanna order t-shirt also Confused Crying or Very Sad
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Lesha Ogonkov
Warming Up The Scene


Joined: 12 Nov 2008
Posts: 201
Location: Moscow, Russia

PostPosted: Tue Nov 15, 2011 7:14 pm    Post subject: Reply with quote

Universal make me mad. Evil or Very Mad

When i try to refund my t-shirt support wrote me:
Quote:
We have since changed our rules and do allow shipments to Russia, we have not shipped your order as the item is currently not available. As soon as it is delivered it will be shipped to you ASAP

What's fcuking going here? Shocked
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Lesha Ogonkov
Warming Up The Scene


Joined: 12 Nov 2008
Posts: 201
Location: Moscow, Russia

PostPosted: Wed Nov 23, 2011 7:29 pm    Post subject: Reply with quote

Finally i've got letter, informed me that both my orders in process, singles are shipped! Smile
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Zapatoo_the_Tiger
Site Admin


Joined: 12 May 2003
Posts: 60848
Location: Surrey (KT16)

PostPosted: Wed Nov 23, 2011 10:48 pm    Post subject: Reply with quote

Thanks for the update, Lesha.

Is that Nora Dean's MAMA?

I just had an email today saying that my "order has been shipped".

Given the performance of the Post Office, I expect my copy to arrive around about the same time as yours.

After all, mine does have to come all the way from Milton Keynes I think, which is a whopping 60 miles (100km) from where I live!
_________________
Play it nice and cool, son. Nice and cool! You know what I mean.

https://www.youtube.com/watch?v=63rcdLeXiU8

https://www.youtube.com/watch?v=LFuYIi5-igc
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Lesha Ogonkov
Warming Up The Scene


Joined: 12 Nov 2008
Posts: 201
Location: Moscow, Russia

PostPosted: Thu Dec 08, 2011 7:33 pm    Post subject: Reply with quote

No, Lucky Sevens Smile It's a bit longer to deliver to Russia
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