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Why will nobody help me?

 
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syroph
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Joined: 15 Mar 2007
Posts: 1
Location: Woking, Surrey

PostPosted: Thu Mar 15, 2007 4:02 pm    Post subject: Why will nobody help me? Reply with quote

I've sent 3 emails to Trojan with no response!

I purchased the Trojan Ska Box Set volume 2 and it had 2 copies of LP 3 and no LP 2. The retailer told me to contact Trojan directly, but Trojan wont even acknowledge my existence. Anyone know an address I can write to someone who actually cares about their customers?
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Zapatoo_the_Tiger
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Joined: 12 May 2003
Posts: 61331
Location: Surrey (KT16)

PostPosted: Thu Mar 15, 2007 5:18 pm    Post subject: Reply with quote

Welcome to the forum, syroph Smile - though a shame it's under trying circumstances.

As far as I'm aware regarding the Sale of Goods, you must take this up with the dealer who sold you the album.

They, in turn, should resolve this with you, via Trojan and/or its distributors.

I believe having a duplicate of one disc and one missing seems like it's not "as described" and not "fit for purpose".

There doesn't seem to be any (obvious) contact / address information on the new website.

Sorry I can't be more help...Confused
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